Shipping policy

Thank you for shopping with Mekman. We aim to provide a smooth and reliable delivery experience for all our customers across India.

1. Shipping Coverage

We currently ship only within India.
International shipping is not available at this time.

2. Order Processing Time

All orders are processed within 1–2 business days (Mon–Sat).
Orders placed on Sundays or public holidays will be processed on the next business day.

During high-volume periods (sale days / festive season), processing may take an extra 1–2 days.

3. Delivery Time

Once shipped, standard delivery time is:

3–7 business days for major cities
5–10 business days for small towns and rural areas

Delivery timelines may vary due to courier delays, weather, or logistical issues.

4. Shipping Charges

Shipping charges (if any) will be shown during checkout before payment.
Shipping fees are non-refundable, even in case of delivery delays.

5. Order Tracking

Once your order is shipped, you will receive:

A shipping confirmation email
A tracking link / AWB number

You can track your order using the courier’s tracking page or via the link provided.

6. Incorrect Address / Undeliverable Orders

Please double-check your shipping address before placing an order.

Mekman is not responsible for delays or non-delivery in case of:

Incorrect or incomplete address
Customer not reachable
Customer unavailable to receive the package

If an order is returned to us due to incorrect address or failed delivery attempts:

Reshipping charges will apply to send the order again.

7. Delayed Delivery

While we try our best to deliver on time, delays can occur due to:

Courier delays
Weather conditions
Festivals or high-volume periods
Operational issues

Mekman is not liable for delays caused by third-party courier services.

8. Damaged Package During Delivery

If your order arrives visibly damaged:

Take clear photos/videos of the package
Do not discard packaging
Contact us within 48 hours at:
📧 support@mekmanhouse.com

We will investigate and provide a solution as per our Return & Exchange Policy.

9. Exchange Shipping (Important)

Our exchange process follows these rules:

Exchanges allowed only once per order
No refunds
Exchange request must be raised within 48 hours of delivery
A ₹100 reverse shipping fee applies for all exchanges
If courier pickup fails, you must self-ship the item

Full details are available in our Return & Exchange Policy.

10. Lost or Missing Packages

If your tracking shows “Delivered” but you haven’t received your order:

Check with neighbors/security
Verify address
Contact the courier directly

If unresolved, email us at support@mekmanhouse.com with your order details.
We will help coordinate with the courier.

11. Contact Us

For any shipping-related questions:

support@mekmanhouse.com

Mekman
No 4, Acharya College Main Road,
Jagadhambha Enclave, Shanthi Nagar,
Chikkabanavara, Bengaluru, Karnataka – 560090, India

🕒 Support Hours: 10 AM – 7 PM (Mon–Sat)

Subtotal:

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