Privacy policy
Last updated: December 2, 2025
Mekman (“Mekman”, “we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). Our platform is powered by Shopify, which enables us to deliver these Services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services in India.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs all matters relating to your personal information.
- Terms of Service: https://mekmanhouse.com/policies/terms-of-service
- Return & Exchange Policy: https://mekmanhouse.com/policies/refund-policy
By accessing or using the Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
“Personal Information” means information that identifies, relates to, or could reasonably be associated with you. It does not include anonymized or aggregated data.
Depending on how you use the Services, we may collect the following categories of information (including inferences drawn from the information below):
1. Contact Details
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Name
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Billing and shipping addresses
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Email address
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Phone number
2. Financial Information
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Credit/debit card details
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Payment information
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Transaction and payment confirmation details
3. Account Information
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Username
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Password
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Preferences
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Account settings
4. Transaction Information
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Products viewed, added to cart, purchased, returned, exchanged, or cancelled
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Order history
5. Communications
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Information shared during customer service interactions
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Emails, chat messages, or phone communications
6. Device Information
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Device type
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Browser details
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Operating system
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IP address
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Unique identifiers
7. Usage Information
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Your interactions with the Services
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Browsing paths
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Click data
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Timestamps
PERSONAL INFORMATION SOURCES
We collect personal information from:
1. Directly from You
When you create an account, place an order, access the website, or contact us.
2. Automatically
Using cookies, analytics tools, and tracking technologies.
3. Service Providers
Such as payment processors, shipping carriers, and analytics providers.
4. Partners & Third Parties
Including advertising partners.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes:
1. Provide, Tailor & Improve the Services
Including:
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Processing orders and payments
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Managing accounts and preferences
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Delivering orders
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Processing exchanges
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Sending order notifications
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Improving user experience
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Recommending products
2. Marketing & Advertising
We may:
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Send promotional emails or SMS
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Display personalized ads
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Tailor marketing based on browsing and purchase behavior
You may opt out of promotional communications at any time.
3. Security & Fraud Prevention
We use information to:
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Verify identity
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Secure accounts
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Detect and prevent fraudulent activities
4. Customer Support
To respond to queries, resolve issues, and provide service-related communications.
5. Legal Obligations
To comply with Indian laws and regulations, respond to legal requests, and enforce our policies.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information to:
1. Shopify (Platform Provider)
Shopify hosts our store, manages platform operations, and may process your information.
2. Service Providers
Including:
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Payment processors
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Logistics & courier partners
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Customer support tools
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Marketing and analytics platforms
3. Business Partners
For advertising or integrations.
4. With Your Consent
For actions like social logins or third-party apps.
5. Legal Authorities
To comply with Indian law, court orders, or government requests.
6. Business Transactions
Such as mergers, acquisitions, or restructuring.
RELATIONSHIP WITH SHOPIFY
Our Services are powered by Shopify.
Shopify may independently collect and process your personal information for its own purposes and platform improvements.
Learn more about Shopify’s privacy practices here:
https://www.shopify.com/legal/privacy
Customers in India may exercise Shopify-specific rights through the Shopify Privacy Portal:
https://privacy.shopify.com
THIRD-PARTY WEBSITES & LINKS
Our Services may include links to third-party websites.
We do not control or endorse their privacy practices.
Please review their privacy policies before sharing any information.
Information shared publicly (e.g., social media) may be visible to others.
CHILDREN’S DATA
Our Services are not intended for children and we do not knowingly collect information from individuals under the age of majority in India.
If you believe a child has provided information, please contact us for removal.
We do not knowingly “sell” or “share” personal information of individuals under 16.
SECURITY & RETENTION OF INFORMATION
We use reasonable safeguards to protect your information.
However, no transmission method is completely secure.
We retain personal information as long as necessary to:
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Provide the Services
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Maintain accounts
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Fulfill legal and tax obligations
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Resolve disputes
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Enforce policies
YOUR RIGHTS & CHOICES
Depending on where you live, you may have the right to:
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Access personal information
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Request deletion
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Request correction
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Request a portable copy
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Opt out of marketing communications
We may need to verify your identity before fulfilling your request.
You may also appoint an authorized agent where applicable.
We do not discriminate against customers for exercising privacy rights.
COMPLAINTS
If you have concerns regarding our privacy practices, contact us using the details below.
Depending on your jurisdiction, you may be able to escalate your complaint to your local data protection authority.
(We operate and serve customers only in India.)
INTERNATIONAL TRANSFERS
Your information may be transferred outside India due to our use of Shopify and international service providers.
Such transfers are protected using legally recognized safeguards.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect legal, operational, or service-related changes.
A revised “Last Updated” date will be posted on this page.
CONTACT US
For questions, concerns, or to exercise your privacy rights, contact us at:
Mekman
No 4, Acharya College Main Road,
Jagadhambha Enclave,
Shanthi Nagar, Chikkabanavara,
Bengaluru, Karnataka – 560090, India